Cancellation and No-Show Policy

At Alchemy Color Lab, your reservations are exclusively reserved for you, and we deeply value your time and that of our artists.

To ensure the best experience for everyone, we kindly ask for at least 24 hours' notice if you need to reschedule or cancel your reservation.

This allows us to accommodate other guests and maintain a seamless schedule.

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• Cancellations made with less than 24 hours' notice will incur a fee equal to 20% of the scheduled service(s) .

• No-shows will incur a 50% fee  of the booked service and may also require a deposit for future bookings.

• Deposits will also be required for corrective services or in cases where reservations have been rescheduled with less than 24 hours' notice.

 

If we need to reschedule your appointment with less than 24 hours' notice, we will make every effort to accommodate you on the same day with another artist or provide an alternative solution to ensure you’re taken care of.

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LASH POLICY

​To ensure the best results, fills must be scheduled within 3 weeks of your last appointment; otherwise, a full set will be required. We kindly ask that you have at least 45% of your lashes remaining for fills. Please arrive with clean lashes, as lash baths incur an additional $15 fee. To prepare for your appointment, please refrain from wearing makeup, ensure your lashes are clean, arrive on time, and avoid caffeine and heavy meals. Additionally, a signed consent form is required for all guests. 

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COLOR ADJUSTMENTS POLICY 
We want you to love your experience with us here at Alchemy Color Lab. We believe in an open, honest conversation between our guests and our team. We do not offer refunds on services, but guarantee all of our services when you purchase the recommended product regimens to maintain your look at home. If you are unsatisfied for any reason, please let leadership know within 5 days of your service so we have the opportunity to make adjustments where necessary. Color adjustment services must be completed within 10 days of original service or extra fee will apply. Please contact leadership at 248-629-7568 for more questions.

 

COLOR FEE

We have partnered with a data collection company to measure our color usage down to the drop. This has allowed us to accurately measure and charge for amount of color used for each individual guest. 

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PRODUCT SATISFACTION GUARANTEE

We stand behind the quality of our products and your satisfaction is our top priority. Return your product within 7 days of purchase and we will exchange it for another product to best fit your needs.Please note that we do not offer refunds. All brushes, and styling tools are final sale.


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SALON DISCRETION

 As an inclusive space our priority will continue to be safety and security at Alchemy Color Lab. All appointments are subject to cancellation at  the salons discretion if a situation is to arise. In the event of an illness related reason Alchemy Color Lab reserves the right to reschedule any appointments necessary but will make our best effort to accommodate.